Website Privacy Policy

Privacy Policy & Cookie/Data Storage Policy For www.HopeForUs.com

 

Acknowledgment & Acceptance of Terms

CORE Relationship Recovery is committed to protecting your privacy and takes very seriously the usage, collection and transference of personal data. The policy below states our current privacy practices with regard to the information we collect when your computer or you personally interact with our website.

 

By accessing www.HopeForUs.com, you acknowledge and freely consent to the practices described in this privacy policy. You also give your consent to the information collection practices described below.

 

We take your privacy very seriously. We want to be transparent about the data we collect and make sure what we use it for is fair and lawful, and make sure we hold your personal data securely. This privacy policy explains where we collect your personal information from, what information we collect, why we collect it, how we store it, who has access to it, and what your rights are.

 

If you have any questions, please contact us via our Contact Page

Participating Vendor/Merchant Policies

This website offers services (like data collection forms, scheduling and payment options) that link to websites other than www.HopeForUs.com. These sites have their own privacy terms. Because we do not have direct control over these sites, we are not responsible for the content or the privacy practices of those sites.

Below you will find links to the sites we partner with, or utilize, along with links to their privacy policies. We recommend that you review these policies before providing personal or confidential data or before completing any transactions with these sites

Information Collection & Cookies

CORE Relationship Recovery uses cookies on our website, www.HopeForUs.com, for a number of purposes. They help us to provide you with a good experience when you browse this website. They also allow us to improve our site and deliver to you a website you want to browse and enjoy. By continuing to browse the site, you agree to the use of cookies as detailed below

What Is A Cookie?

A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer. You can find more information about web cookies here: https://en.wikipedia.org/wiki/HTTP_cookie

  • We use the following cookies:

    • Strictly necessary cookies: These are cookies that are required for you to use the features available on this website. They include, for example, the ability to login to access the Client Portal.

    • Analytical/performance cookies: These cookies allow us to recognize, track, and count the number of visitors who come to this website. They also allow us to track broken pages on the website and to count what visitors do when they click through the website.

    • Functionality cookies: These cookies allow us to track and remember your preferences for our website. For example, we can add personalized content for you, greet you by name and/or remember your preferences (for example, your choice of language or region)

We use two different kinds of cookies on this website: First party and third-party cookies (both defined in detail on the Wikipedia link above)

First-Party Cookies

These cookies are specifically about CORE Relationship Recovery and track your usage of this website. These cookies are considered essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, include:

  • Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit- it is anonymous and contains no personally identifying information;

  • Page number – this cookie identifies the page you are on;

  • Session ID – this cookie identifies your website session;

  • Test – this cookie checks whether or not your browser supports cookies

Third-Party Cookies

This website sets different types of third-party cookies to track usage, social sharing and more. These cookies are not under our control. They serve to help us understand the visitors who come to the website, as well as support our connection to other third party sites. (Please see the Wikipedia link above for detailed explanations of third-party services/cookies)

Included in our list of third-party cookies are the following services:

 

Your Rights With Cookies

Cookies are set by many entities and may include the website’s owners/developers/managers, plugins, third-party providers, advertisers and anyone else who collects or uses the website’s data

As a user of this (or any) website, you can block cookies by activating the setting on your browser that allows you to refuse the setting of some, or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site.

To learn how to block cookies, go to your search engine (e.g. Google) and type in “how do I block cookies” on whatever browser you use (Chrome, Firefox etc.) and you will find the details needed to block some or all cookies on your browser

Additional Data Storage and Privacy Policy Considerations

In addition to the non-personally identifiable data collected by cookies, this website also offers the ability to contact with us via contact forms, newsletter registration forms, downloadable eBooks, free downloadable gifts, webinars and other similar files

To receive free gifts from this website, we require that you share your personal information consisting of your first and last name and your email address. In most cases, information is gathered and stored in the website database or via a third-party service from MailChimp. All information gathered via any form on this website can be deleted upon request

Information and informational items are provided in exchange for adding your email address and possibly your name, business and or website information to one of our mailing lists. All mailing lists are stored and executed via Mailchimp for the sole purpose of communicating information, as well as occasional marketing of services and products. Each mailing list will specifically detail what type of emails you may receive and possibly the frequency. You may unsubscribe from said email list(s) at any time by using the unsubscribe link provided in every email

A copy of MailChimp’s Privacy Policy can be found here: https:/mailchimp.com/legal/privacy/

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website

When visitors leave comments on the site collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam detection service

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment

We may also post links to surveys. While some of these surveys may be conducted by other parties (the survey site they use may be different from ours – if so, please search for that site’s privacy policy). When we conduct the survey we use SurveyMonkey and set our survey parameters to be completely anonymous (so that no personal information is recorded and we cannot track IP addresses of survey respondents). SurveyMonkey’s privacy policy: https://www.surveymonkey.com/mp/legal/privacy-policy/

Frequently Asked Questions About Privacy

From where are you collecting my personal data?

  • We are collecting personal data each time you deal directly with us. The means we will collect data from you when you:

    • Join or apply for one of our online or offline groups (e.g. our Men’s Discovery Group)

    • Join or apply for one of our webinar sessions

    • Use our Acuity Scheduling app (when you click on a button to schedule an appointment, it redirects you to Acuity, which is HIPAA compliant, i.e. encrypted to the highest degree)

    • Make a payment via Stripe for our services/resources (again, this is done through Acuity)

    • Follow, Like, or interact with us via social media (e.g. on Facebook, Twitter or Instagram).

    • Fill out a feedback form

    • Contact us via phone or email to make an inquiry

    • Create a profile for one of our apps

    • Sign up to an email list on our website

    • Visit our website (we collect general statistics for things like ‘how many people visited our site’, and not on the individuals who visit).

    • Come to one of our events and/or book onto one of our events directly, via our website, or with a third party platform we have an account with (e.g. Zoom)

 

What Personal Information About Me Are You Collecting?

We collect the data you give to us directly. This means that when you provide it, we will collect:

  • Name, email, address, and contact Number

  • Credit card and/or debit card and/or bank details

  • When you first made contact with us

  • What communication we have had with you

  • Your payment history

  • Resources you have brought from us

  • Which online and offline events you have booked onto/inquired about

  • Social media communications, interactions, and handles. (Stored on the social media platforms)

  • Names of partners and family members

  • Job role/title

  • Gender

  • Age and date of birth.

  • Faith, religion, spirituality

  • Marital status

  • Relevant and appropriate life style issues for the groups with which you engage

 

Why Are You Collecting My Personal Information?

We collect your personal data so we can fulfill the promises we make to you, and fulfill the agreements we have with you. This means we collect your data so we can:

  • Process your payments

  • Comply with legal requirements

  • Confirm the sale of any resources you buy, events you purchase, places you book for our online resources, and sessions for which you sign up

  • Send you any resources you have ordered

  • Follow up on interest or information you requested related to our work

  • Market and promote the work we do and resources and courses we produce (Note: your information is never sold or given out)

  • Communicate with you and keep you updated with our news and work (e.g. via our email update)

  • Personalize your experience (e.g. allowing you to select what you wish to hear about from us)

  • Connect via emails, letters, social media, the phone, or however you want to be contacted.

  • Provide access to services to you

  • Assess suitability for individual/couples sessions, groups, webinars and courses

 

How Do You Store My Personal Information?

We store all the date we collect in safe and secure places. This means we store it on:

  • Our secure database

  • Our secure (HIPAA compliant) email accounts

  • Online platforms we use to deliver the services you sign used up for (e.g. using Mail Chimp to send emails to those who want updates about our services, new resources, etc.)

  • Paper/hard copies, which are kept in a locked drawer in our locked offices, in a locked file cabinet that is in our locked file storage room

  • On work computers, laptops, hard drives, and other technological equipment – all of which are protected to the highest degree available

 

Who Has Access To My Personal Information?

  • Your personal data is only accessed by staff members and service providers (contracted therapists/coaches) of CORE Relationship Recovery who need it to carry out the tasks mentioned above. Any highly sensitive information will only be accessed by staff members who absolutely need it and is not available to every staff member. (For example, information and identity of members in our recovery groups, will only be accessed by facilitators who need it to run the group and not every staff member)

  • All staff members adhere to a very strict confidentiality agreement, are trained in HIPAA and GDPR policies, and will not use this data in other contexts or pass on your information.

 

Do I Have The Right To Not Give You My Personal Information?

  • Yes, you are not required to give us any of your personal data. However, in some instances, holding back information can stop us from providing you with a service. (E.g. we will not be able to take a donation from you if you do not provide your payment details.)

 

Do I Have The Right To See The Information You Have About Me?

  • Yes, it’s your right to see a copy of the data we have about you. If you want to receive this information, please send a written letter to our address, found on our contact page. With your address, email, and contact number so we can respond to the request. We aim to respond with the required information within 30 days. This excludes any coaching/psychotherapy notes as these are protected by law.

  • This service is free, unless you make repeated requests. In which case there will be a reasonable charge.

 

Do I Have The Right To See The Information You Have About Me?

  • Yes, you can tell us of any changes you think we need to make (e.g, change of address) or to update and replace your personal data (e.g. add your new mobile number to your contact numbers). You can also ask us to not use your data in a certain way and/or withdraw consent (e.g. to not even use your home number anymore). If you would like us to change your data, please send us an email, see our Contact Page for our email address, with the title ‘Data Details’, and explain what you would like altered. We aim to respond within 30 days.

 

Do You Ever Pass My Personal Information On?

  • We take your personal data very seriously and realize how annoying it is getting cold calls from organizations you never gave your details to. For this reason, we will never sell, rent, or trade your personal data. All the data you give to us will be kept within our organizational structures. (e.g. on our own database)

  • There are exceptions to this rule:

  • If you are under GDPR law: We may be forced to disclose your data if we are required to by the police, by law, or to enforce our legal rights

  • If you are under U.S. law:

    • We are mandated by law to report certain known or suspected cases of abuse or neglect of children, the elderly, the handicapped, and any specific situation that the therapist/coach feels would cause a clear and immediate danger and/or harm to a person or persons, including the client

    • In the event of a judicial order, confidentiality is waived

    • A client may voluntarily, and in writing, choose to release his/her information to a third party

    • Per HIPAA law, a client has the right to a copy of the general information portion of his/her file and not to psychotherapeutic notes or audio/visual recordings or summaries, which are protected

 

How Long Do You Keep My Personal Information?

  • We will hold your data indefinitely if you are interacting with CORE Relationship Recovery. (e.g. if you are responding to the emails we send)

  • If your interaction ends, we will hold your information if laws require us to (e.g. U.S. law requires us to maintain your therapy/coaching records, if you become a client, for a period of 7-years)

    • We will check our data once a year to see if anyone’s information needs deleting.

 

Do You Keep My Data Secure?

  • For obvious reasons, we cannot go in detail about how we keep data safe because it could compromise our security. However, we make sure that the hard copies, and digital copies, of all the data we collect is protected and only seen and used by the appropriate people

 

Your Data Rights

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes

Your information is never shared or sold to others for marketing purpose and is only shared with third party services as necessary and explained above. If at any time you wish to find out how your data is stored and/or opt out of communication, email, or to have your data deleted, please direct your request to the email, address and/or phone number below

If you wish to contact us, please email, mail, or telephone us at:
Email: info@hopeforus.com
Address: 200 Butler Street, Suite 301, West Palm Beach, FL 33407, (USA)
Phone: (561) 345-3510

Changes To This Statement

CORE Relationship Recovery has the discretion to occasionally update this privacy statement. When we do, we will also revise the "updated" date at the bottom of this Privacy Policy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

 

Effective date: May 25, 2018
Last update: May 25, 2018

 

NOT Included in this policy:


Data policy for data collection related to selling products to clients in the EU